Frequently Asked Questions

How do I play with my Rescue Runt?
It’s super easy to love and care for your new Rescue Runt! You can follow these simple steps:
  • Start by using the included tweezers to remove all the fleas
  • Then, unwrap his cast
  • Use the included towel to wipe dirty paws clean and add warm water as needed (paws will stay clean temporarily, but part of the fun is they get dirty again over time—so you can clean them up again & again!)
  • Then, peel off the tear stickers on your Runt’s eyes
  • Use the included brush to smooth out his messy fur
  • Pull down your Runt’s tongue, removing the temporary stitch
  • Flip up his ears!
  • Finally, give your Runt a name and write it on the back of his collar!
Can I clean up my Rescue Runts again?
Yes, you can!

  • You’ll need to brush your Runt’s fur every day to keep it nice and neat.
  • The dirt on the paws of each Runt magically comes back so that you can clean them up again and again.
  • Wrap the cast back on your Runt’s legs or ears and then you can care for their bumps & bruises.
  • Pretend your Runt has fleas by placing them on his fur and tweezing them out again.
  • Flip his ears up or down, depending on whether he’s happy or sad.
What are the recommended ages for
Rescue Runts?
Rescue Runts are recommended for children ages 3 and up.
How many Rescue Runts styles are there?
There are currently 4 styles of puppies to choose from – Shepard, Husky, Spaniel and Spotty! – plus, a magical Unicorn! Each style is sold separately. More styles will be coming soon.
Where can I buy the Rescue Runts Unicorn?
The Rescue Runts Unicorn is available exclusively in stores only at Walmart, while supplies last. Adopt a Unicorn before they disappear!
How big are Rescue Runts?
Rescue Runts are soft, huggable 7” plush.
What comes with each Rescue Runt?
Each Rescue Runt comes in a cardboard crate package with an easy carry handle and includes tweezers, brush, six fleas, towel, cast and collar.
Can I reuse the tear stickers?
The tear stickers are a one-time removal. They cannot be reused.
Can I reuse the fleas?
You can pretend play and reuse the fleas by simply placing them in your Runt’s fur and removing them again with your tweezers! They will not reattach. Ask a parent and the parent may be able to sew the fleas back on with an open stitch to duplicate the out-of-the-box play experience.
How do I clean the paws?
Your Rescue Runt’s paws magically change from dirty to clean with warm touch. You can use the included towel to wipe the paws and the repeated wiping action will remove the dirt. Or you can dip the towel in warm water and wipe the dirt away with the damp cloth. The dirt will magically reappear, so you can clean their paws again and again!
Can I rename my Rescue Runt?
While you can certainly rename your Rescue Runt, think long and hard before you write the name on his collar. It can only be written on once.
Where can I get my Adoption Certificate?
You can cut the adoption certificate out of the included packaging. You can also go online to www.RescueRunts.com to download an extra-large adoption certificate, which you can print at home.
Can I put my Rescue Runt in the washing machine and dryer?
We recommend that you only surface clean your Rescue Runt with a damp warm wash cloth and mild soap, and then air dry. Do not put your Rescue Runt in the washing machine or dryer.
Is there a warranty on Rescue Runts?
There is no warranty on Rescue Runts. Should you have any issues or comments, please contact us at support@RescueRunts.com.
How much is Shipping & Handling?
Rescue Runts are fulfilled through our official online retail partners. Shipping & handling will depend upon the retailer you purchase from.

If you have a question that is not addressed on this page, please email us at support@RescueRunts.com

Contact Us

 

Privacy Policy

Online Shopping Is Safe With Rescue Runts!

 

Your privacy is safe with us.

Nothing is more important than your privacy and safety.

Our website is CAN-SPAM compliant and you can read the details of our Privacy Policy below.

 

PRIVACY POLICY AND DISCLAIMER 

KD Group is concerned about your privacy and your experience using our website for Rescue Runts. This privacy policy describes how KD GROUP may gather, store, and use information about you now and in the future. If you have any questions or concerns, please contact us at support@rescuerunts.com

 

What information KD GROUP may collect from you? 

KD GROUP may collect information and data about you and others when you: (1) register with us; (2) participate in contests, events or promotions; (3) send questions or comments via e-mail to KD GROUP customer support; (4) fill out online surveys; (5) shop at any of our online stores (when available) including but not limited to the Rescue Runts website for direct response telephone ordering; and/or, (6) otherwise access or interact with this website or any other website owned or operated by KD GROUP. 

 

The data we gather about you can vary according to the method through which the data is gathered. In the future, KD GROUP may collect data through channels other than noted above, but for now, these are the primary ways through which we gather data. 

 

The personal information we collect may include information you voluntarily submit like your full name, email address, date of birth, gender, physical address, shipping address, phone number(s) and postal code. KD GROUP may also collect information from the device that you use to communicate with KD GROUP (computer, mobile device, telephone, electronic device, etc.). KD GROUP will collect credit card information you submit. This information may include, among other things, IP addresses, usage data, connection data and/or service provider data, web request information, your interaction with a service, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account. We may also gather additional personal or non-personal information based on the availability of collection methods, the information you voluntarily provide or the information available from your communication device. 

 

Cookies – KD GROUP may use and send one or more “cookies” to your computer or other device. Cookies are small text files that assist us to recognize you as you move through or use the KD GROUP website. Cookies are used to personalize your experience and improve the quality of our service, including user preferences, improving search results and ad selection, and tracking user trends. KD GROUP may also use cookies in advertisements to better manage and direct content. 

 

User communications – When you send email or other communications to KD GROUP, KD GROUP may retain those communications in order to process your inquiries, respond to your requests and improve its website and processes. 

 

Third-party Applications – KD GROUP may make available third-party applications, such as gadgets or extensions or may allow you to access and interact with and transfer to another site that does not belong to KD GROUP. The information collected by KD GROUP when you enable a third-party application is processed under this Privacy Policy. Information collected by the third-party application provider is governed by their privacy policies. 

 

Other sites – This Privacy Policy applies to KD GROUP’s website only. KD GROUP does not control any third-party sites or links. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you and such activities are governed by the third-party privacy policies, not KD GROUP’s policy. 

 

What KD GROUP May Do With the Information Gathered From You or Website Users? 

KD GROUP will not use or share credit card information except to process transactions or purchases. The information you submit to our websites or we gather from you to process transactions or purchases or for participation in any contests may be shared with third-party fulfillment entities only to assist the fulfillment process. We may also use the information we collect to send you advertising or promotional materials, including information about new products, contests, features and enhancements, special offers and other events of interest. We also use your personal information internally or in conjunction with third-party contractors for our own marketing and demographic studies, so we can constantly improve the products and services we provide and so we can better meet your needs. KD GROUP does not sell, rent, or otherwise disclose personal information collected from and about its users to third parties. However, in the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, KD GROUP’s customer information may be transferred to KD GROUP's successor or assign, if permitted, and shall do so in accordance with applicable law. Demographic information (e.g., age and gender) you provide us is collected by KD GROUP and may be disclosed in aggregate to third parties. KD GROUP responds to subpoenas, court orders, or legal process, or to establish or exercise its legal rights or defend against legal claims, or if we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of KD GROUP’s terms of use, or as otherwise required by law. 

 

Opt-Out 

If you do not want KD GROUP to send you e-mail or regular mail about our products and/or services, you can opt-out at the time of registration or at the time of information collection. If you are receiving e-mails or regular mail and at a later date you choose to opt-out and have your name removed from KD GROUP’s e-mailing list, you can do so by using the link included with a KD GROUP e-mail or by sending an e-mail to support@rescuerunts.com

 

Safeguarding your personal information 

KD GROUP will only collect personal information to the extent deemed reasonably necessary to serve our legitimate business purposes, and we will take appropriate steps in its judgment to ensure the security and integrity of any information you provide to us. Any information provided to KD GROUP on the KD GROUP website is housed in a secure datacenter, and sensitive information such as credit card numbers are secured using SSL encryption. 

 

Children's Information

The Site and Services are not directed or intended for children under 18 years of age. We do not knowingly collect Personal Information from individuals under 18 years of age. If you are under 18 years of age, you should not register or provide Personal Information on the Site or through the Services. If you are the parent or guardian of a child whom you believe has disclosed Personal Information to us, please contact us at support@rescuerunts.com so that we may delete and remove such child's information from our systems.

 

Review, Update and Removal of Personal Information 

If you have registered with our site, you may at any time review and/or update the contact information we have for you or inform us that you want us to remove your information from our database by either visiting the online profile section of one of our sites or contacting us at support@rescuerunts.com. If you choose to send us an e-mail, please be sure to include in your message the name of the site at which you registered and the e-mail address you used to register so that we can verify your request. 

 

Questions and Complaints 

Any questions or complaints about or this privacy statement can be addressed by contacting us at support@rescuerunts.com

 

If we decide to change our privacy policy, we will incorporate those changes in this privacy statement, the home page, and/or other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. 

 

KD GROUP reserves the right to modify this privacy statement at any time, so please review it frequently. 

 

KD GROUP’s contact information is as follows 

support@rescuerunts.com

 

KD GROUP DISCLAIMER 

All information contained on this website is intended for reference only. KD GROUP does not guarantee the truth, accuracy, completeness or timeliness of the information, and accepts no liability (whether in tort, contract or otherwise) for any loss or damage whatsoever arising from or in reliance on the content of this website. 

 

Although this website includes links to other third-party websites, KD GROUP has not participated in the development of those other sites and does not exert any editorial or other control over those websites. Access to and use of such other websites is at the user's own risk. KD GROUP is not responsible for the truth or accuracy or the content of the information contained in those websites. Links to and from this website do not constitute an endorsement or recommendation by KD GROUP of the third parties or their products/services. 

 

This website is provided "as is". KD GROUP expressly excludes any warranty or representation of any kind, either express or implied, including but not limited to any implied warranties or implied terms of merchantability, satisfactory quality, fitness for purpose or non-infringement. Without prejudice to the foregoing, KD GROUP does not warrant that the operation of the website will be uninterrupted or error free or that the website will be free from any viruses, worms or any other anomalies. 

 

Terms & Conditions

Use Of The Website

By accessing the website, you warrant and represent to KD Group. (referred to as “website owner”) that you are legally entitled to do so and to make use of information made available via the website. 

 

Trademarks & Copyright

The trademarks, copyrights, names, logos, and service marks (collectively “trademarks & copyrights”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademarks & copyrights without the prior written permission of the website owner. Any unauthorized use of trademarks & copyrights will be subject to legal action. 

 

External Links

External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk. 

 

Warranties

The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law, or residual) regarding the website. However, if expressed on the website, the website owner may offer warrantees or guarantees on products delivered. 

 

Ordering Process

Once credit card information is entered, the website owner may present additional offers to you. Affirmative answers to each of these additional offers presented will result in the modification of the original order and the charging of your credit card for the total amount of products or services accepted by you during this process. A confirmation page with the complete order (including additional offers) will be displayed. Hitting the “Back” button of your browser during the ordering process may reset your order to the initial offer presented on the website. 

 

Disclaimer Of Liability

The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third-party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company's personal information or material and information transmitted over our system. In particular, neither the website owner nor any third-party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof. 

 

Conflict Of Terms

If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website. 

 

Severability

Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect. 

 

Applicable Laws

Use of this website shall in all respects be governed by the laws of the state Texas, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the Texas courts located in Dallas County, Texas, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts. 

 

Return Policy

Our Guarantee

Your Satisfaction is 100% Guaranteed. If you are dissatisfied with merchandise from KD Group, simply return it to the retailer from which you purchased it. Should you experience any challenges with the return process, please contact us directly at support@rescuerunts.com

Pricing

Price and styles may vary by retailer.

 

Press Center

For all media requests, please contact:

Kristen Joerger, LKPR Inc.
Kristen@LKPRinc.com
646-484-4577.

 

This is not a customer service contact. For customer service questions, please contact support@rescuerunts.com.